Returns Policy
Thank you for shopping at flyydok.com, owned and operated by FlyyDok Fashion. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return Policy carefully.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
a) The item must be unused, unworn, and in the same condition as received.
b) The item must be returned within 10 days from the date of delivery.
c) The item must be accompanied by the original receipt or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
a) Customized or personalized products, including those with custom designs or images.
b) Items marked as “Final Sale” or “Non-Returnable” on the product page.
Return Process
To initiate a return, please follow these steps:
a) Contact our customer support team at order@flyydok.com within 10 days of receiving your order, stating your order number and reason for return.
b) Our customer support team will provide you with a return authorization and further instructions.
c) Pack the item securely in its original packaging, including any accessories or promotional materials.
d) Ship the item back to the designated return address provided by our customer support team. You will be responsible for the return shipping costs.
Refunds
- Once we receive your returned item and verify its eligibility, we will process the refund within 7 business days.
- The refund will be issued in the original form of payment unless otherwise specified by the customer.
- Please note that shipping fees, if any, are non-refundable.
Exchanges
We currently do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at order@flyydok.com within 48 hours of receiving the item. We will guide you through the return process and arrange for a replacement or refund, as applicable.
Return Shipping
You are responsible for the cost and method of shipping the returned item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Changes to the Return Policy
The Company reserves the right to modify, update, or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
Contact Us
If you have any questions or concerns regarding our Return Policy, please contact us at order@flyydok.com
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to abide by our Return Policy.